Terms of sale

General provisions.

Art. 1 – Object of the contract.

With these General Conditions, IMEL PARK sells to the Customer, who purchases remotely, the tangible movable property indicated and offered for sale on the Site (hereinafter the "Products"). The contract is concluded exclusively through the internet, through the creation of a purchase order by the Customer according to the procedure provided on the Site.

Art. 2 – Pre-contractual information.

Before concluding the purchase, the Customer takes note of the characteristics of the goods which are illustrated in the individual sheets of each Product and declares to have been specifically informed, among other conditions, above all in relation to: i) the price of the Products with details of shipping costs, VAT and other taxes if applicable, and any other costs; ii) method of payment; iii) conditions, terms and procedures for exercising the right of withdrawal; iv) guarantees; v) applicable law and competent court. Forwarding the purchase order implies full knowledge and express acceptance by the Customer of these General Conditions. The Customer is required to verify with the utmost attention and care the correctness of his data contained in the purchase confirmation and to communicate to IMEL PARK, within and no later than the following 24 hours, any corrections of the same.
The Customer, if a natural person, by placing an order through the Site, guarantees to be of legal age (18 years) and to possess the legal capacity to stipulate binding contracts.
In any case, the Customer is prohibited from entering false, invented or invented names in the order procedure and in further communications to IMEL PARK, which reserves the right to legally prosecute any violation and abuse. The Customer must pay particular attention when completing the order form as IMEL PARK cannot be held responsible in any way for data deemed incorrect by the Customer, if such information has been sent by the same.

Article 3 - Order.

The Customer, who intends to proceed with the purchase of the Products, must express this intention through a request made directly on the Site, in the specifically dedicated section, where, following the procedures indicated therein, he will send his purchase order and make the payment. The personal data communicated for payment will be processed by IMEL PARK to follow up on the order request and the relative invoicing, with the exception of the data concerning the payment of the consideration for the purchased good, which will be communicated directly to the electronic payment system made available by the banking institutions used by IMEL PARK, to allow economic transactions. In no case IMEL PARK can be held responsible for any fraudulent or illegal use of credit cards or similar by third parties.
Once the contract is concluded, IMEL PARK will send the Customer, by e-mail, an order confirmation containing a summary of the information already contained in the order itself.

Article 4 - Prices.

Unless otherwise indicated in writing, all the sales prices of the Products are expressed in Euros (VAT excluded and to be applied on the basis of the country of destination and on the basis of the international regulations in force on the matter) and could be subject to updates. The Customer must ascertain the final sale price before submitting the relevant order form.
Shipping costs are not included in the price of the Products, but are calculated based on the shipping method chosen by the Customer, the destination indicated by him, the number of packages and are indicated at the time of the order, when you have the data for be able to estimate them.

Art. 5 – Method of payment.

Payment can be made by bank transfer, cash on delivery, credit card or via the Paypal system. The data and communications relating to the payment take place on special protected lines and with all the guarantees ensured by the use of the security protocols envisaged by the electronic payment circuits.

Art. 6 – Right of withdrawal for the Consumer.

The right of withdrawal can be exercised, without any reason and without any penalty, within 14 days of receipt of the items by the Customer, only if he is a "consumer" as defined by art. 3 of the Consumer Code, and with the exception of Products made on request with particular characteristics, you cannot exercise the right of withdrawal.
The Products must be returned in the same conditions of receipt, i.e. in perfect condition, complete with all their elements, provided with the original packaging and any attached manuals, without having been used, consumed or damaged. Transportation must take place free port.
The intention to withdraw must be communicated within 14 days of receiving the Products, by contacting IMEL PARK by telephone (on +39-0522.511501), by fax on +39-0522-514257, or by writing an e-mail to address info@imelpark.it. The costs for returning the goods, as well as all transport risks, will be totally borne by the Customer. The goods must be sent to: IMEL PARK, Via Del Chionso n. 14/F, 421124 Reggio Emilia and the Customer must keep proof of the return.
All returns, beyond the terms valid for the right of withdrawal, must be expressly authorized in writing by IMEL PARK. The Customer is required to return the goods without undue delay, intact and in the original packaging complete in all its parts and in any case within 14 days from the date of exercising the right of withdrawal. IMEL PARK, having verified compliance with the above, will refund the amount of the products subject to withdrawal, using the same payment method used by the Customer for the initial transaction. IMEL PARK has the right not to accept the return of products that have been altered in their essential and/or qualitative characteristics or that have been damaged. In this case, IMEL PARK will return the goods to the Customer, charging the shipping costs to the same.

Art. 7 - Method of delivery.

IMEL PARK will deliver the products purchased by the Customer through specialized carriers specially appointed by IMEL PARK.
Delivery times are those indicated in the purchase order and specified in the purchase order confirmation and may vary based on the destination, amount and volume of the goods.
IMEL PARK will not take charge of the delays caused by the incorrect communication of addresses and other information necessary to carry out the delivery of the Products.
Upon delivery of the Products to the Customer by the carrier in charge of their transport, the Customer must check, in the presence of the carrier, that:
a) the quantity and type of Products ordered correspond to what is indicated in the transport document;
b) the packaging used for transport is intact, not damaged or otherwise altered, even only in the sealing materials.
c) the quantity and type of Products delivered corresponds to what was ordered.
In the event that the package shows obvious signs of tampering or alteration, the Customer must notify IMEL PARK by e-mail and/or registered letter with return receipt within the following 24 hours.
For each order placed on the site, IMEL PARK will issue an invoice for the shipped goods, sent by e-mail or by post to the order holder or inserted in the package sent to the Customer.

Article 8 - Warranty.

The Products offered for sale on the Site comply with the national and EU legislation in force in Italy relating to Products for low voltage use. The designs, images and colors of the Products on sale on the Site are to be understood as indicative and may differ from the real ones due to the local settings of the systems and/or tools used for their display. In fact, the Customer must refer exclusively to the characteristics described in the technical data sheet of the asset that can be consulted for each individual Product. Any inaccuracies or non-substantial differences between the representation on the Site and the real Product cannot be considered a breach of contract.
Products that have been repaired, modified or altered in any way without their original packaging are excluded from the guarantee. Any breakdowns or malfunctions or defects of any other type caused by accidental events or by the user's responsibility or by a non-compliant and improper use of the Product for its intended use and/or as provided in the technical documentation are also excluded from the warranty. attached to the Product where it exists, or in the instructions for use provided by IMEL PARK to the Customer.
In order to take advantage of the guarantee, the Customer must provide proof of purchase and delivery of the goods.
In case of lack of conformity of the Product with respect to the characteristics published on the Site:
a) if the Customer is a Consumer, as defined in the art. 3 lett. a) of the Consumer Code, has the right to make use of the guarantee provided by the Consumer Code which provides that the Consumer, under penalty of forfeiture, must report any lack of conformity found in the purchased Product to IMEL PARK within 2 (two) years from the discovery. Following this complaint, the Consumer will have the right to request the repair or replacement of the individual Product, without prejudice to the other rights provided by law. IMEL PARK is responsible for the lack of conformity that occurs within 2 (two) years from the delivery of the Product. In the event of replacement or repair of the Product, the terms of the guarantee relating to the Product given in replacement or resulting from the repair are the same as for the original product.
b) if the Client is a Professional, as defined in art. 3 lett. c) of the Consumer Code, has the right to make use of the legal guarantee provided for in the Italian civil code, which provides that the Professional Customer must report, under penalty of forfeiture, to IMEL PARK any lack of conformity found in the product purchased within 8 ( eight) days of discovery. The warranty is valid for a maximum period of 12 (twelve) months from delivery of the Product.

Art. 9 – Applicable law and competent court.

The sales contract concluded according to these General Conditions is understood to be concluded in Italy and governed by Italian law. Any dispute relating to the interpretation, execution, validity of the sales contract concluded through the Site will be submitted to the exclusive jurisdiction of the Court of Reggio Emilia, except in the case in which the Customer has acted and concluded this contract as a Consumer for purposes unrelated to the entrepreneurial and professional activity carried out: in this case the Court of the place where the Customer has his residence or domicile will be competent.

Article 10 - Complaint.

Any complaint must be addressed to IMEL PARK, by sending a registered letter with return receipt to the following address: IMEL PARK Srl, with registered office in Reggio Emilia, CAP 42124, Via del Chionso, 14/F.

Art. 11 – Site contents and intellectual property rights.

The contents of the Site such as, by way of example, the works, images, photographs, dialogues, music, videos, documents, drawings, figures, logos and any other material published on the Site are protected by the copyright and any other intellectual property right of IMEL PARK and other rights holders. The reproduction, modification, duplication, copying or in any case the exploitation of the images and contents of the Site is prohibited unless previously authorized in writing by IMEL PARK. Any use of the contents of the Site for commercial and/or advertising purposes is also prohibited.

Art. 12 – Treatment of personal data.

The Customer's data is processed by IMEL PARK in compliance with the provisions of the legislation on the protection of personal data, as better specified in the Information available in the appropriate "Privacy" section on the Site.

Reggio Emilia, April 18, 2016.
IMEL PARK Srl